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Designing a Competency Model for Managers in the Healthcare System
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Abdolmajid Mosleh   , Zaeeme Nematolahi , Gholamreza Dashtimanesh , Majid Assadi , Sayed Mahmoud Sajjadi-Jazi |
| of Endocrinology and Metabolism, Endocrinology and Metabolism Research Center, Endocrinology and Metabolism Clinical Sciences Institute, Tehran University of Medical Sciences, Tehran, Iran |
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Abstract: (1394 Views) |
Background: This study aims to identify necessary competencies for managers in the healthcare system and design a competency model. Additionally, this research prioritizes the identified competencies. The unique feature of this study is focus on medical universities and providing practical solutions to enhance the competency of managers in this field.
Methods: This research was conducted in two phases. In the first phase, necessary competencies for managers were identified using interviews with experts and literature review. Subsequently, a competency model was designed. In the second phase, using the best-worst method, identified competencies were prioritized.
Results: After reviewing literature and interviewing healthcare experts and managers, 59 variables were identified as final competencies in a four-level competency pyramid for managers. At the base level are foundational competencies, followed by maintenance and enhancement competencies, and at the highest level are advanced competencies. Among foundational competencies, responsibility, systems thinking, and teamwork were identified as important variables. Among maintenance and enhancement competencies, problem-solving ability was found to be crucial. Planning and organizing as well as human resource management were important variables among enhancement competencies. Finally, continuous improvement attitude was identified as the most important variable among advanced competencies.
Conclusion: Foundational competencies are generally related to personal characteristics of individuals and are the basis of manager success. Absence of maintenance competencies leads to failure of managers, and their presence alone is not necessary for success. Enhancement competencies includes managerial and job-specific competencie, the presence of which helps improve performance and increase effectiveness. Advanced competencies as the highest level of competency lead to ultimate success of managers in the organization.
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| Keywords: Delivery of Health Care, Health Facility Administrators, Professional Competence |
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Full-Text [PDF 402 kb]
(335 Downloads)
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Letter: Original Article |
Subject:
Special
Received: 2023/03/11 | Accepted: 2023/09/22 | ePublished ahead of print: 2023/08/20 | Published: 2023/09/21
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